Does the subscription refresh?
If the server list does not refresh, the issue can be before the VPN server: the network blocks the subscription URL, the app cannot open it or the profile is old.
Mobile networks
VPN does not work on mobile data
Mobile carriers often filter VPN traffic more aggressively than home ISPs. If Wi-Fi works but the SIM connection does not, start with the network, client and profile checks.
VLESS Reality
Hysteria 2 fallback
Support for errors
If your current VPN fails
Connect a working VPN without manual tinkering
WersidePN gives a ready subscription with main and fallback profiles, no manual config building.
VLESS Reality
Hysteria 2 fallback
Support for errors
If setup fails, support can help with the app and network.
Common symptoms
the client connects on Wi-Fi but hangs on LTE/5G
Telegram, YouTube or ChatGPT work only on home internet
the app shows timeout, handshake failed or connected without internet
Russian apps ask you to turn VPN off
What to check
1
Refresh the subscription in V2RayTun, Happ or v2rayN.
2
Try the second WersidePN profile, including Hysteria 2 if your client shows it.
3
Switch network mode: LTE instead of 5G, another carrier, or airplane mode for 10 seconds.
4
If it repeats, contact support with your carrier, city and client name.
How to understand where the connection fails
VPN connects but sites do not load?
That is a different case: the tunnel may be up while DNS, route or a specific ISP still interferes with traffic. Test a website, Telegram and YouTube separately.
Does the error appear instantly?
Immediate timeout, TLS error or import marks often point to the app, network or blocked profile refresh method rather than the plan itself.
Quick checklist before connecting
Split the issue into two steps: whether the subscription refreshes and whether VPN connects.
If the subscription does not refresh, check link access, network, device date and app version.
If VPN connects but sites do not open, check DNS, another network and specific services separately.
If the issue happens only on mobile data, filtering can be on the operator side, not in the app.
If Wi-Fi works, keep the working profile and contact support with the mobile operator name.
Do not delete the account or payment: usually the profile or connection method needs updating.
If your current VPN fails
Connect a working VPN without manual tinkering
WersidePN gives a ready subscription with main and fallback profiles, no manual config building.
VLESS Reality
Hysteria 2 fallback
Support for errors
If setup fails, support can help with the app and network.
Useful next steps
Which VPN protocol is best for Russia
Which VPN protocol to choose in Russia: VLESS Reality, Hysteria 2, WireGuard, OpenVPN. Simple user-focused comparison.
Hysteria 2 VPN in Russia: when to try it
What Hysteria 2 VPN means in Russia, when it can help more than a TCP profile, and how WersidePN includes it next to VLESS Reality.
VLESS+Reality VPN without manual setup
WersidePN uses VLESS+Reality, a modern protocol for stable connections. Ready subscription link for V2RayTun, Happ and v2rayN.
VPN with a 3-day trial
Try WersidePN for 3 days: VLESS Reality, Hysteria 2, Telegram bot setup, iPhone, Android, Windows and macOS.
Buy VPN after testing it first
Buy VPN for Russia: WersidePN uses VLESS Reality and Hysteria 2, provides a subscription link and supports iPhone, Android, Windows and macOS.
Buy a VLESS key without manual hassle
VLESS Reality key for WersidePN: subscription URL instead of manual setup, Hysteria 2 fallback, up to 5 devices and trial access.
Common questions
Why is mobile data stricter?
Mobile filtering and routing can differ from home ISPs, so the same profile may behave differently.
Do I need to replace the whole VPN?
Not always. Refresh the subscription, try the fallback profile and test another network first.
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