What we issue now
The WersidePN subscription URL provides current connection settings without manual setup.
On a computer, VPN can fail because of an outdated client, another VPN, DNS, firewall or provider network. Start with a short diagnosis instead of reinstalling the system.
WersidePN gives a ready subscription link with no manual config building.
The WersidePN subscription URL provides current connection settings without manual setup.
For iPhone and Android we currently recommend Happ. V2RayTun remains in older guides as a legacy option only.
Refresh the subscription in the app first, then reconnect and test another network.
Traffic is encrypted and routed through a VPN path. Websites and apps see the WersidePN connection instead of your regular provider route.
another VPN, proxy or corporate filter is enabled
the client did not refresh the subscription profile after renewal or network change
Windows Firewall, antivirus or Private Relay conflicts with the tunnel
VPN fails on one network but works on another
Close other VPN apps, proxies, browser extensions and corporate clients.
Refresh the subscription profile in Happ, v2rayN or another client.
Restart the app normally, then check firewall permissions.
Compare Wi-Fi and mobile hotspot: if one works, the issue is likely the route of the other network.
If the current client fails, try the same link in another compatible client.
If the server list does not refresh, the issue can be before the VPN server: the network blocks the subscription URL, the app cannot open it or the profile is old.
That is a different case: the tunnel may be up while DNS, route or a specific ISP still interferes with traffic. Test a website, Telegram and YouTube separately.
Immediate timeout, TLS error or import marks often point to the app, network or blocked profile refresh method rather than the plan itself.
Split the issue into two steps: whether the subscription refreshes and whether VPN connects.
If the subscription does not refresh, check link access, network, device date and app version.
If VPN connects but sites do not open, check DNS, another network and specific services separately.
If the issue happens only on mobile data, filtering can be on the operator side, not in the app.
If Wi-Fi works, keep the working profile and contact support with the mobile operator name.
Do not delete the account or payment: usually the profile or connection method needs updating.
WersidePN gives a ready subscription link with no manual config building.
Checklist for a VPN that says connected while sites do not open: DNS, TUN, system proxy, stale profile and VLESS subscription.
Why VPN disconnects on phone or Windows: battery saving, network switching, TCP timeout, DPI, Happ, V2RayTun and Hysteria 2.
VPN does not change IP: when VPN helps, what to check in the app, browser, DNS and WersidePN route.
Happ VPN does not connect or refresh subscription: causes, fixes and WersidePN subscription URL check on Android.
What to do when v2rayN does not work on Windows: check subscription URL, system proxy, TUN mode, DNS and profile refresh.
If VPN works on Wi-Fi but fails on mobile data from MTS, Beeline, MegaFon or Tele2: diagnostics and setup checklist.
Probably not. If the phone connects, the cause is more often the PC client, firewall, DNS or local network.
Usually no. Use the same WersidePN subscription link and refresh the profile in the app.
Check that the client uses system tunnel or proxy mode and that the browser has no separate extension bypassing system settings.