When to contact support
the subscription did not activate after payment
a repeated charge needs to be checked
you want to cancel future recurring charges
Refund
Refunds, cancellation and payment disputes
If the service did not fit your needs or a payment issue happened, contact support. We check the request by account, subscription status and payment operation.
How to speed up the check
include Telegram ID or account email
include order ID or a payment status screenshot
do not send card details or one-time banking codes
How payment disputes are checked
Refunds and recurring-cancel checks depend on operation status, subscription period and whether access was actually issued.
If money was charged
Email, amount, approximate time and bank receipt help match the operation with the payment provider and WersidePN account.
If access did not appear
Webhook, payment record and VPN panel client are checked. If payment is found, access can be issued or extended manually.
If recurring needs cancellation
Support checks the active recurring subscription and explains the next step to stop future charges.
Common questions
Where can I cancel recurring payment?
Contact WersidePN support. We will check the subscription status and explain the next payment-provider steps.
How long does the check take?
It is usually faster when the account and payment identifier are included.