If VPN does not connect
refresh the subscription in the app and reconnect
disable other VPNs, proxies, private DNS and aggressive traffic-saving modes
try another network: mobile data instead of Wi-Fi or the opposite
Support
Help with connection and subscription
This quick checklist covers common VPN client issues and helps support respond faster if manual checking is needed.
If payment is missing
wait a few minutes after payment
reopen the dashboard or bot
contact support and include the order ID if available
What support checks first
Most cases are solved faster when payment, subscription issuing, profile import and VPN traffic are checked separately.
Whether subscription is active
Expiry and panel client are checked first. If access is active, the issue can be in the app, network or old profile.
Whether the profile refreshes
If the app cannot fetch the subscription URL, VPN can be paid while the user sees an empty profile, timeout or SSL error.
Whether traffic goes through the tunnel
When VPN connects but sites do not load, DNS, another network, client mode and specific services like YouTube or Telegram are checked.
Common questions
How many devices can I connect?
One account is designed for several devices within the subscription limit.
Do I need a new link after renewal?
Usually no. The subscription URL stays the same while access time updates on the service side.