Components
website and dashboard: available
Telegram bot and subscription issuing: main user channel
VLESS Reality and Hysteria 2: two profiles in one subscription
Status
WersidePN service status
This page explains the main service components and gives users a simple checklist when the issue looks network-specific.
If a specific network filters VPN
refresh the subscription and reconnect
try another protocol in the app if it is shown separately
contact support with provider name and city
How WersidePN handles requests
These pages are not advertising pages. They explain the process: where to write, what data to include and what happens after a request.
We check the account, not extra secrets
Telegram ID, account email or order ID is usually enough to find a payment or subscription. Card details, banking one-time codes and passwords are not needed.
Payment and connection are checked separately
If payment succeeded but VPN fails, those are different checks: payment status, subscription expiry, panel client and then app, network and protocol.
Personal keys should not be published
A subscription URL is tied to an account. Do not post it in public chats, reviews or screenshots because it contains connection parameters.
Common questions
Is this automatic monitoring?
For now it is a public reference page. During mass incidents, support will clarify the current status.
Why does one network work and another fail?
Filtering can differ across mobile operators, home ISPs and public Wi-Fi networks.